My 5 greatest business a-ha moments.

I vividly remember when we moved into our first ‘real’ studio. We upgraded from our quasi-illegal, deeply humbling alleyway warehouse we shared with a family of mice and an abundance of quirky neighbours and moved into a light-filled office above an art gallery in Woollahra. It was beautiful, clean and very on-brand. To our sheer delight, it even had OH&S approved stairs, windows and walls! 

And what’s more, we no longer had a studio that backed onto a lane smelling like a million garbage trucks just had an orgy! (sorry Mum)

Hoorah!

I felt like Julia Roberts in the latter half of Pretty Woman.

For me, starting a business at 22 could have been described as a case of insanity. I was a college drop out after four failed attempts, with zero savings and zero experience. It took the next three years of working 70 hour weeks to get Smack Bang off the ground. I said goodbye to weekends, holidays, friends’ birthdays, my own birthday, good health and devastatingly a loaf of Iggy’s sourdough bread on a Sunday morning (if you know, you know).

To outsiders, we’ve always looked primped and polished, but let me tell you, what may look like a well-oiled machine now has certainly had a few burnouts along the way.

This eight-year narrative contains far more ups, downs, and inside outs than I have time to write. We’ve outgrown 4 office spaces over that time, and with that went our Kikki K diaries and our USB sticks. We’ve lost clients, staff members, sleep and unashamedly our dignity (cue Xmas party 2016).

The intensity and the hurdles of the last eight years have truly built me into a bigger and better businesswoman, and woman for that matter. I feel as though I am able to handle more every day and turn each problem into an opportunity that works in my favour.

Fast forward and here we are now with 15 incredibly hard-working and capable employees, over 100 clients under our belt all the while thriving from our very own two-story light-filled studio in Woollahra. It’s been wild, it’s been chaotic, but mostly it’s been incredibly rewarding.

I’m still not entirely sure where I’m heading, and there are still many dark corners of the business. But I do feel that as a business and a collective of individuals, we are proud of the work we’ve done.

I’m still figuring out my definition of success. If you Google “success” you get a lot of trite quotes and corny cliches that feel similar to the positive affirmations hurled at me during that spin class I went to once, (in 1999….)

But when I stop and take a break from the merciless to-do’s, I can see that it’s all worth it. When my staff tell me that they’re happy and when our clients tell me they’ve had a 30% increase in sales, it’s all worth it. The moments when I’m standing in our pokey little staff kitchen making a cuppa and I can hear the team in a mix of hardcore taking-over-the-world brainstorm ideas and intense belly laughs, it’s all worth it. And when I get home to a lifestyle that I love and that I have worked my bloody ass off for, it’s all worth it.

Like most other entrepreneurs, I learned how to build a business whilst building my business. It’s been an on-the-fly, trial-by-fire kinda lesson.

  1. Sometimes you have to take a step back to take a step up
    Going on maternity leave forced me to take a step back and consequently, a step up. In the months leading up to the birth of my daughter, my General Manager and I were meticulous in planning and implementing systems that meant I could actually have time off.Stepping back allowed me to see the business and its working objectively. I could see the flaws and the parts that needed attention because I wasn’t in it. It also allowed me the freedom to decide how, upon returning, I wanted to step back into it – where I would be of the greatest value and what I wanted to prioritise.
  1. Just because you can, doesn’t mean you should
    Everybody knows about the 10,000-hour theory of expertise. What most people forget is that it’s 10,000 hours of “deliberate practice” — applying yourself and staying woke — not 10,000 hours of sleepwalking through your job.If I could give you any single piece of advice, this would be it, 10,000%. Continually ask yourself, is this the best way of doing it? Am I the right person to be doing this? Just because you can do it, doesn’t mean you should. Learn the power of delegating, and it will allow you to have far greater impact.
  1. Diversification isn’t always the answer
    Creative genius is literally the ability to give birth to new ideas or solutions. As an entrepreneur, it can be so exciting to have the freedom to explore a million and one fun ideas – but just because you have a million ideas doesn’t mean you should pursue them all. Think about your end goal, and ensure these creative ideas are in complete alignment with your values as a person, and as a business.
  1. Pleasing two of the three P’s to stay in alignment
    At Smack Bang, we work with clients who fit a specific criteria. They must tick two of three boxes; Passion, Profile and/or Profit. Obviously, the trifecta is the goal. It took me years to be able to conceptualise and articulate this criteria. For a long time, I consulted my crystal ball and made decisions about which projects to take on with my gut. And then I heard from a friend of a friend, who was describing his methodology for choosing which projects to work on – Profit, Passion, Profile –  Wham bam, thank you, Ma’am, finally, we had a clear framework to base our clients off.
  1. Word of mouth is the O.G of marketing.
    Gone are the days where simply having a presence and a nice looking website were enough. Building trust with your audience is imperative if you want to remain relevant and memorable. Your brand is your reputation. Prioritise offline over online. You need to connect with your market, and not just collect them.Growing your online presence needs to be organic, and from this will come genuine and real relationships beyond the mere double-tap, and the sense of instant, false reassurance that comes with it. Be kind to everyone, simply because that’s the right thing to do, but also because of who you are and how you treat people is what leads to work and building a good reputation.
  1. You gotta do the work.
    I know I said I’d give you 5 tips, but like my local Indian takeaway joint, I like to under-promise and over-deliver. Consider this last point me throwing in some delicious (and free) samosas with your curry order.I hate to break it to you, but reading a book on how to kick a ball doesn’t qualify you for the World Cup. You need to do the work. Put in the time and build up the practice. You need to show up, with your sleeves roll up and consistently give it your all.

Image credit: Nat Turnbull

A brand name that resonates.

I went to school with a guy named Jackson Jackson. No joke. It’s funny, but it’s no joke.

At the time I thought it was weird, I guessed his parents were either stoners, super lazy, or thought it was funny to make a mockery of their very own spawn. Thinking about it now, in retrospect, however, I actually think they ticked all the boxes… If perhaps their child was a business. Either way, they succeeded with a name that was thought-provoking, memorable, easy to spell, fun to say, and would actually look great as a logo.

Choosing a great name – whether it’s for your baby or your business – is no easy feat, but it sure is important. A brand name is how a company introduces itself, the very first impression.

And how does one go about choosing a business name, you ask?

You could try your luck on a random generator like the following. Or you can dive deep, strategise and end up creating a brand name that not only resonates with your customers but delivers a memorable, meaningful experience that sticks with your company throughout time.

Your name is with you through every step of your business journey. This means coming up with the right name is probably the single most important branding concern for a business.

You’ll first need to figure out what you want your name to communicate. They tend to fall into one of a few categories; based on a founders name, descriptive, experiential names, made-up words and then those that are just downright random. Each of these categories tend to evoke their own unique set of feelings. When you see companies named after their founders – think the likes of Oglivy and Johnson & Johnson – it correlates to a feeling of trust, stability and confidence, right? Compare that to names that you would consider experiential – like Lush and Girlboss – and you are presented with an entirely different set of values.

Your name should reinforce the key elements of your business and reflect the foundational tone you’d like to establish with your customers.

Once a name is out in the world, the meaning of the word itself and the connotations attached to it will evolve based on how people experience the brand. The way you choose to express the visual identity, the brand story and the way you marketing affects how people engage with it. Look at Apple. If you told someone today that you were considering naming your brand after a fruit or create a completely new word as Aesop has done, they’d look at you like poor Jackson Jackson’s mother – complete disbelief in the ludicrously of it all. There will always be exceptions to the rules as all brand names, as most things in life, are subjective.

A brilliant name is the basic core differentiator of your brand. And with 300,000 brand names being registered every year, it’s imperative that your business name makes you the talk of the town, or at least enagaes someone beyond you, your mum and your massage therapist.

Here’s our checklist of 8 characteristics to consider before embarking on the naming process.

  1. Is it thought-provoking?
    Your name should set the tone for your business, think about your brand positioning – will it be disruptive, intellectual, or timid? The company name should be culturally on cue and appropriate for your values and positioning. We don’t want any repeats of Kim Kardashian’s bad taste in brand names. Try avoiding trends and cute puns that only you understand – my money is that most people won’t find them as funny as you.
  2. Is it memorable?
    Like the perfect al-dente pasta, your name should stick. Successful names have the sticky-factor enabling people to quickly bring your brand to mind when talking with friends. Names that are straight forward but also create curiosity encourages your customer to seek out further information. Great names are often short and sweet. Studies have shown that brevity lends itself to memorability.
  3. Is it unique enough?
    Before you start brainstorming or putting pen to paper, the first step is to map out the competitive landscape for your brand. When brainstorming your business name, think outside the box – customers appreciate brave, risk-taking brands that forfeit the safe option to stand out from the competition.
  4. Is it easy to spell?
    Potential customers need to be able to find you easily in a quick Google search. Not everyone was the record-holding spelling bee champion, so choosing a business name such as “Syforollayam” might not be the way to go. You want your customers to be able to find you during their quick search online, so coming up with something unique is great, but difficult spellings can often be a roadblock.
  5. Have you kept it simple?
    Don’t pick a name that is long-winded or confusing. If you need to justify your business name, you’ve failed to make an impact. Take Amazon, for example, they’ve used this name to create a metaphor marrying their business to the largest rainforest in the world. Many people think you need to go descriptive with their titles which often leads to using multiple words like Bob’s Big Bicycle Bananza. You want a short and sweet name that doesn’t leave you tongue-tied.
  6. Is it fun to say?
    Will people enjoy pronouncing it? Names that have a good “mouth-feel” like Google, Oreo, Yahoo, Ketchup and Kleenex, have a headstart on those that don’t. Invented or abstract names come with no preconceived ideas and are therefore a great blank canvas upon which you are able to paint a unique brand image.
  7. Does it sound like it Is?
    Research shows that words hold acoustic representations of their meaning by making our mouths feel a particular way. Brand names often take into consideration what is known as the “Bouba- Kiki Effect” – the non-arbitrary mapping between speech sounds and visual shape. From these studies we can see there is a direct correlation between sound, shape and meaning was obviously apparent.
  8. Does it look good?
    As a branding expert, of course I have to include the aesthetics! The letters that comprise your brand name must look distinctive. Some characters are round and full; others are narrow and slim. When thinking about the name in the context of a logo, it’s important that you marry the appropriate looking letters with your brand image and positioning.

If the cat’s got your tongue or just downright stuck on where to start, we have a team of creatives who are ready and raring. The result? A damn fine name that sets your heart and brand racing. Your brand name sticks to you like glue and will last longer than almost any other investment you make in your business, so choose wisely. No pressure.

Image credit: Ina Jang

The pleasures and perils of scaling a business.

Before I had my daughter, I assumed my life would seamlessly and swiftly fall ‘back’ into place after my baby was born. She would enter the world effortlessly and gracefully in a similar motion to a dollop of ice cream leaving a scalding hot spoon. We’d fall instantly love and then I’d return to my busy schedule and growing business after 4 months of maternity leave. She’d be my trusty and obliging sidekick – happily tagging along to work with me and championing my every move. We’d have a nanny on hand, ‘sort out’ the daycare situation when the time came and I’d be able to return to my normal levels of busy with a beautifully balanced side of baby. 

…I’ll just wait here while all the parents on my list have a good old belly laugh.

Fast forward 10 months and I can tell you that I’m about as close to the above reality as I am to joining NASA and flying to the moon in a zebra spacesuit by 4pm Friday.

The integration of baby and business has been about as smooth as a flying mallet through a pane of glass. It has been crazy, yes, but beyond beautiful and utterly humbling – I speak more about my journey so far on the One Wild Ride Podcast.

But I’m not here to give you the blow by blow, nappy by nappy account of how incredible this journey into motherhood has been. I’m here to talk about how scaling my business early on allowed me the time, space and freedom to become a mother.

Retrospect is a beautiful thing, isn’t it?! When I was 22 I sacrificed travelling, partying and a wardrobe full of Zimmermann frills to get this business off the ground. At the time, it was a lonely journey and most days I questioned whether I was doing the right thing. But looking back today I am utterly and eternally grateful to my younger self. The beauty of starting a business at 22 meant that I got a few runs on the board, built this baby up to a team of 15 very capable staff and put plenty of systems in place before I even started thinking about having a family.

It wasn’t easy. There have been moments of demoralising and debilitating doubt, complete and utter exhaustion and, on multiple occasions, wanting to fake my own death, move to the Bermuda Triangle and never look back.

But the one thing I’ve been continually surprised by is how satisfying it is to grow and scale a business. This feeling of satisfaction, reward and gratification became especially apparent last year when I took maternity leave and Smack Bang continued to grow and thrive without me.

Let it be known, there are still many rough edges at Smack Bang. And dark corners of the business that still scare the pants off me. There are still, and always will be, plenty of mess and mistakes. It’s not glamorous, it’s not easy and most of the time I’m just Googling the answer to simple business equations like how to balance my income with my expenses.

Buckle in folks, this one is a biggy.

Let’s start with the perils.

The perils.

  1. You’re like a hamster on a ferris wheel
    The other day I was watching an episode of the late great Anthony Bourdain (rip my man, can’t wait to eat pasta with you in heaven), and he was in the Philippines watching a makeshift ferris wheel. It was as rickety as an old rotting bridge and dangerous as a red rag to a bull. Forget automation, there were a dozen or so, barefooted guys making this 30ft thing spin. To me, it was not dissimilar to running a growing business. As a founder, you’re both the person on the ride (holding on for dear life, hoping that this precarious thing has at least 10 more minutes of life span in it). But you’re also the guy running, jumping and pulling – you’re exhausted, running on adrenaline, your feet are burnt by the ground beneath you and you’re getting paid VERY little for the output you’re exerting.
  1. There’s a bit (read: a lot) of unpaid overtime
    When I first started Smack Bang we were incredibly lucky, we were Busy, with a capital B. Our workflow felt akin to drinking from a firehose. I would design for seemingly 90 hours straight. Then write for the next 90 hours. And then hustle new clients for 90 hours. Then when I was done that, I’d move onto the next thing for 90hours. Things got messy. When you’re moving at the speed of light, you’re also out-growing your systems just as they’re getting implemented – it’s chaotic, stress-inducing and you feel like your life is one giant game of hot potato.
  1. Growth is a truly scary thing
    The more clients, the more hires. The more hires, the more demand for work and therefore, more clients. It’s easy to start feeling like a G.I Joe being pulled every-which-way with no end in sight. Managing people is no easy feat (which is why I count my lucky stars for my General Manager each and every day) . Let me tell you, there is no worse feeling than letting people down. Whether that’s a member of your staff or one of your clients. You’ll make some crappy decisions along the way that could possibly end in a pile of your salty tears on the floor. You’ll have moments in business of absolute self-doubt and overwhelming anxiety. Moments that will downright make you want to quit.
  1. More money = more problems
    There’s no denying that running a business comes with a fair dose of fear. Particular when it comes to cash flow – every small business owner’s pile of steaming hot mess. In the words of Notorious B.I.G, more money = more problems. More money typically means more clients. More clients mean more staff. More staff means more cash flow issues. And on top of all that, as your business grows, taxes just get more and more complicated. Sorry to burst your bubble, but that Rolex might have to wait a couple more years.
  1. Time is scarce
    Business is hard enough as is, and somehow in between skimming your eyes over important emails, checking your P&L, processing payroll, woofing down another meal at your desk, frantically meeting deadlines all whilst planning the most instagrammable Christmas party for your staff, you’re meant to find room for life. Lack of time is no joke.
  1. You’ll sometimes forget to breathe
    There will be moments of serve burnout where self care feels like it is simply not an option. But when you’re suffering from stress, overwhelm, anxiety it will 100% be reflected in your work. I’m telling you loud and clear that as a business owner, your business depends on your health, happiness and productivity. If you’re tired, there’s a reason. Honour it and address the fatigue.

To this day, I’m still learning on the fly and despite the pitfalls that sometimes come with running a business, I wouldn’t have it any other way. So now, to end on a much lighter note – the pleasures of scaling a business.

The pleasures.

  1. You’re in the driver’s seat
    The liberation that comes with doing what you want, when you want to do it. I’ve always loved the thrill that comes with being in the driver’s seat – the risk and responsibility is all yours, but you get to drive as fast as you like, take the bends how you want and create your own destination. I’m super grateful to get to do that every day.
  1. You can stop doing for the sake of doing
    I believe the worst epidemic that our modern world faces is the disease of being constantly ‘busy’. So, my one piece of advice for you, If it doesn’t exactly spark joy (thanks Marie Kondo) you outsource it. Cut out the stuff you don’t want to do and focus on doing what you’re best at. I love this quote by Beyonce and can 100% relate – “I don’t like too much structure. I like to be free. I’m not alive unless I am creating something. I’m not happy if I’m not creating, if I’m not dreaming, if I’m not creating a dream and making it into something real. I’m not happy if I’m not improving, evolving, moving forward, inspiring, teaching, and learning.” Focus on the tasks that inspire and promote growth and your business will thank you in tenfold.
  1. Play to your strengths and delegate the rest
    Creating an uplifting and thriving culture is 1 part science, 2 parts art. When you get it right though, boy does it feel good. We have a great leadership team in place that inspires everyone (including me) to do beautiful, smart and thoughtful work. I feel constantly inspired because of my team, each member having their own unique skill set. So rather than wasting my time on things I don’t love or tasks I know someone else can do better, I champion our staff to operate in their genius zone. Once you’ve figured this out, you can start delegating and begin narrowing in on the shit you love doing.
  1. You get to keep your curiosity alive
    I am a big believer in being a forever student, and let me tell you, owning and running a business involves SO. MUCH. Learning. You’ll be faced with new challenges on the reg, but each one is an opportunity to learn and grow. Going all the way to the fiery pits of hells and coming back allows you to enforce some serious boundaries in your daily work life. And if I can let you in on a little secret; scaling your business is all about working smarter not harder.
  1. You get to watch your Sea-Monkeys grow
    Watching your team grow is an incredibly rewarding experience. From one kid who loved watching Sea-Monkeys grow to another, you know how satisfying that was. I love knowing each member of my team personally. I love knowing what drives them and what excites them. I love hearing about what they had for breakfast and what their Mum’s cousin’s next-door neighbours favourite song is. Truly, I do. Managing a small army has made me a better person, truly. I’m more compassionate. More empathetic. More resilient. More engaged. More accountable.
  1. Getting to work when it best suits you
    Leave your 9-5 mindset at the door because you get to determine your own hours of work now, and ain’t nobody gonna make you feel guilty about it. Discover when you’re most productive and form your days around a schedule that not only works for your lifestyle but promotes an effective working cycle, meaning you are on the clock when you are at your sharpest.
  1. It’s an empowering challenge
    Launching and running a business is a wild adventure. It’s like the heart monitor you hear in the ER. A blearing signal that lets you know your soul is not just rotting away in some grey cubicle with a hoard of other lifeless robots. The thrill of entrepreneurship is your daily dose of adrenaline. Self expansion and seeing what you’re capable of and unlocking your true limits is one seriously empowering adventure.
  1. You might just change the world
    Call it an ambitious target, but you can create some serious change by harnessing your platforms for the greater good. Your business doesn’t have to be the next Facebook or Patagonia to be an agent of powerful change. It can be as simple as opening the doors to a bigger conversation within your community in order to inspire and provoke change. And this alone is a good enough reason for me.

Image credit: Maria Esme del Rio

How to promote yourself without promoting yourself.

This is an excerpt from our Calling the Shots Ebook.

When I cast my mind back seven big-fat-exhausting years to starting this thing called Smack Bang, I’m instantly awash with nerves, apprehension and the urge to inject a good lashing of valium into my eyeballs. I was 22-years-old and had no idea what I was doing. I should have been scared out of my mind.

The funny thing is though, back then I wasn’t. Not even an incy-wincy-little-bit. I guess I didn’t know what I was in for. I was ballsy, brash and bright with optimism. I was young, dumb and I hadn’t yet worked out what a scary place this world is. I was crazy confident and gave zero F’s about what other people thought of me. The idea of putting myself out there to get new clients came to me just easily as eating 17 Caramello Koalas in one hit. I was capable of blasting my work out into the public, the same way my dog blasts out a wee in the middle of the street – with no shame and a strong dose of #sorrynotsorry.

And let me tell you, it’s a good thing I didn’t care back then. It meant that we got busy, fast. I was building an Instagram audience, writing blogs, perfecting my portfolio, meeting and greeting, and kissing babies. Before I knew it, we were fully booked. It was exciting, and on behalf of my naive, green, younger self, I am forever grateful.

Still, I know as well as every entrepreneur that the ‘Marketing Hat’ isn’t always the comfiest one us business owners have to wear. If the thought of writing an ‘about page’ makes you want to punch yourself in the face, or the thought of getting headshots makes you want to fake your own death and run away to Mexico, then this blog is for you. Putting yourself out there can be terrifying – we all know that visibility triggers vulnerability. Promoting yourself and your work can set off a string of self-doubt, followed by procrastination or paralysis, and a perpetual internal soundtrack of ‘this is lame’, ‘I am lame’, ‘what if people think my work is ugly?’, ‘what if people think that I am ugly?’, ‘who am I to do this?’. The miserable shame spiral continues.

I get it, PROMOTING YOUR WORK TO THE OUTSIDE WORLD IS DAUNTING (caps required). It brings up the most deep-seeded feelings from within your glass-case of emotions. This is particularly apparent in today’s context, as we now communicate on a global scale. We no longer bang up a sign on the front door only visible to those within our postcode, we upload an image that is instantly visible to 7.5 billion people. If that doesn’t fill you with all the dread of bumping into Pennywise the clown in the middle of the night, I don’t know what will. I am going to tell you to pull up your adult pants, take a spoonful of concrete and wrap your laughing gear around it, because if you want to do the work you were set upon this earth to do, and make the impact you were born to make, at some point you’re gonna have to face the music and put yourself out there. You don’t like the word ‘marketing’? Cool, it’s still crucially important. Call it, ‘Sassy reach-out mode’, whatever you will, but if you take anything away from this chapter, let it be this: Marketing is simply reminding people to hire you.

If you’re serious about attracting more dream clients into your life (and I know you are), then cast your weary eyes over these quick hacks to get you in the mood for a little bit of Promotion with a capital P. I’m not going to pretend I have this whole marketing thing figured out, but I’ve certainly come a long way since uploading an exceptionally fluorescent, lime green logo to my website.

  1. Get out of your own way.
    Sometimes we become the biggest roadblock to our greatest vision. When it comes to promoting work, usually, it’s ego and self-doubt that get in the way of kicking major goals. Feel this creeping into your world? Try taking a step back and look at the bigger picture. Often, the vision is far bigger than you are and your purpose far greater than you, so feel free to stop honing in on the granular reasons why people won’t hire you (that mole on your left shoulder, the slightly peculiar sense of humour), and zoom out to see what it is that you’re actually creating! What value are you adding to the world? Focus on that and forget your own stuff. Just do good work.
  1. Stop waiting for perfection.
    Waiting for perfection is like waiting for your children to put two of the correct shoes on in the morning (or so I’ve heard). I used to be a prisoner to perfection and would lose myself in the perfecting of each pixel and every goddamn micro-detail imaginable. But then I slowly began to see that things didn’t need to be perfect to generate epic results. Striving for excellence is all well and good, but striving for perfection is a bit crazy. Obsessive perfectionism is the arch-nemesis of productivity, second only to laying on the couch doing diddly-squat all day. Of course, aim for genuine, brilliant and extremely high value at all times, but don’t aim for perfection. Do what you can, with what you’ve got and put it out there and test the result yourself. If you stress too much-overdoing everything exactly right, you’ll never hit publish on your website, you’ll never send out that blog post, and you’ll certainly never send that ebook you’ve been working on for months on end to market. Fretting and being a perfectionist about everything you do merely keeps those sparkly dreams just out of reach.
  1. Make it about your message, not about you.
    If the bright shiny ‘me’ spotlight feels uncomfortable, feel free to pivot it slightly. Shine the light on your work, your purpose, your process, your brand, your surrounding assets. The key is to get purposeful and focused on promoting your message rather than you as an individual. I’ve found using this approach makes the art of promotion feel eleventy-billion times easier. When I feel like digging a hole and hiding out, I shine the spotlight on my team, our studio, our portfolio, our clients and our ethos. It’s great, because it keeps the momentum, without making you feel like you’ve sold your soul.
  1. Don’t be desperate.
    As a freelancer or small business owner, it’s easy to get panicky when the phone begins to stop ringing. It’s easy to scream to your boyfriend over the phone “The sky is falling, the sky is falling!!!”. But for the love of all things good and holy, don’t panic. Slice up some cucumbers, pat those babies onto your eyes and take a chill pill. Transcending into an emergency state of panic fuels your sense of desperation… and I hate to break it you, but clients can smell desperation a mile away. Even when you’re drowning in desperation and self-pity, you need to slap on a smile, and pretend like you’ve got everything under control, and your rent isn’t in fact twenty days overdue.
  1. Chew on abundance.
    Without getting too Tony Robbins on yo’ ass, I do believe the idea of manifestation has some merit. If you have a good scroll through Instagram, you’re bound to find at least 17 million inspirational quotes. Ignore the “live, laugh, love” ones and find one that says something along the lines of “what you focus on expands”. This is the shiz. If you focus on constantly having “zero clients, zero money, and zero ways to feed yourself or pay your rent” chances are things aren’t going to improve anytime soon. However, if you shift your perspective to focus on the bright spots, you’ll begin to attract more of that into your life. Even when our bank account begins to dwindle here and there, I always believe that I am 100% abundant. Whether it’s just a simple reminder I tell myself, or within my morning meditation, I focus my drive and my vision on abundance. And abundance is what I get. If you tell yourself for long enough, you’ll eventually convince yourself… and your bank account. Chew on that.

At Smack Bang, we’ve been lucky enough to have a somewhat steady flow of customers for the most part of our existence. But I guess that’s not just luck; we work tirelessly and endlessly to do great work, give our clients a first-class experience and market ourselves silly. Of course, just like any business, there are slower seasons, when we’re racking our brains to come up with new tactics and ideas to get more clients through our doors.

I know the stress of stumbling around trying to come up with new and improved ways of generating new leads all the while losing sleep at night wondering if I might eventually have to jazz up my resume and go get a real job. Whilst it often feels that our amount of leads coming in is out of our control, I can tell you right now, it’s not. That’s just one of the B.S. myths we tell ourselves that keeps us playing small. Generating red-hot leads isn’t rocket science or the exclusive rights of other more established businesses around. Instead, I believe that with a little skill, practice, creativity and persistence with our marketing, we can learn to attract a steady flow of dream clients through our doors quick smart.

Image credit: Gabriel Isak